THE GOVERNMENTS OF OECD MEMBER COUNTRIES1 AT THE CONFERENCE "A BORDERLESS WORLD: REALISING THE POTENTIAL OF GLOBAL ELECTRONIC COMMERCE," OTTAWA, CANADA,
CONSIDERING that both the volume and value of consumer transactions on the global network are increasing exponentially;
CONSIDERING that global networks offer consumers substantial benefits, including convenience and access to a wide range of goods, services and information;
CONSIDERING that the potential benefits will not be realised if consumer confidence in commerce conducted over global networks is eroded by the presence of fraudulent, misleading and unfair commercial conduct;
CONSIDERING that confidence in commercial activities conducted over global networks will be fostered by transparent and effective consumer protection mechanisms and is essential to encourage consumer participation in the electronic marketplace; and
CONSIDERING that global co-operation among governments, businesses, consumers, and their representatives, is a necessary prerequisite to achieving effective and predictable consumer protection in the context of electronic commerce.
RECOGNISING the need for government, business, consumers and their representatives to continue to work together on the development of a framework for global electronic commerce that includes effective protection for consumers; and
RECOGNISING the continuing dialogue within the OECD among governments, businesses, consumers, and their representatives, to examine consumer-related issues, and, in particular, the ongoing work of the Organisation, through its Consumer Policy Committee, to develop guidelines for consumer protection in the context of electronic commerce.
DECLARE their determination to ensure that consumers who participate in electronic commerce are afforded a transparent and effective level of protection for electronic transactions by:
FURTHERMORE, THEY AFFIRM THEIR DETERMINATION:
1 Including the European Communities.